The vision and mission
of our School

Here at Moonstone Business School of Excellence, we follow our vision
and mission for the benefit of our business and learners.

Our vision and mission

Our vision is to deliver innovative and unique training solutions that add value to our learners.

Our mission is to:

  1. Deliver high-quality demand-driven training for learners through various training solutions.
  2. Provide professional support services to our clients.

Our keys to success

Excellence

We base it on the following values:

  1. Integrity: Match behaviour with values.
  2. Failure leads to success: Learn from your mistakes.
  3. Speak with good purpose: Speak honestly and kindly.
  4. Commitment: Make your dreams happen.
  5. Ownership: Take responsibility for your actions.

Achievable, realistic goals

We develop our material based on the S.M.A.R.T. principle:

  1. Specific: Purposed built to suit your specific need.
  2. Measurable: Built on relevant criteria.
  3. Attainable: Broken down into Learning Programmes/ Skills Programmes.
  4. Realistic: Achievable within the timelines.
  5. Timely: Up-to-date with the latest changes.

Friendly customer service

We base it on the following actions:

  1. Focus on service before anything else.
  2. Endeavour to create a unique customer experience.
  3. Measure satisfaction and engagement to improve service.
  4. Solve problems quickly and efficiently.
  5. Listen to our customers; take appropriate action; keep it simple.
 

Innovation

We intend to keep up with changes by:

  • Bringing new ideas, new methods or new products to an organisation.
  • Using capabilities that exist in a company or are augmented by strategic alliances.

Effective communication

We achieve this by doing the following:

  • Endeavour to understand the perspective of the student and using terminology with which they are comfortable.
  • Ask for feedback to make sure the information was received as intended.

Flexibility

We base it on the following:

  • The willingness to try something different when we realise that what we are doing is not working.
  • Responding to change or new situations in ways that move us forward.

Our objectives

  • To be the preferred Wealth Management & Financial Planning training provider in South Africa.
  • To establish ourselves as the preferred provider of FSB training.
  • To strive for excellence in service delivery.
  • To utilise professional qualified staff in the delivery of our training solutions and admin support.
  • To have an automated Learner Management System (LMS).
  • To constantly improve on quality assurance.